Fix the PUBG MOBILE Unsupported Device Message on LDPlayer
PUBG MOBILE can show "Your device is not supported at the moment" when the OpenGL version in LDPlayer is too low. The source article gives 4.3 as the threshold. This guide shows how to check your OpenGL version and update the graphics drive
Before You Start
Prerequisites: Administrator rights on the PC, so you can install a driver.; The brand of your graphics card: NVIDIA, AMD, or Intel. You can find it in Device Manager under **Display adapters**.; A stable internet connection for the driver download.
Step-by-Step
- Open the Menu in the upper-right corner of LDPlayer and click Diagnostic Information.
- Find your OpenGL version in the information shown.
- Confirm that the version is above 4.3. A lower version causes the message.
- Open the graphics driver download page for your GPU maker: NVIDIA (nvidia.com), AMD (amd.com), or Intel (intel.com).
- Download and install the latest driver for your GPU. If you are unsure how, see [Updating Your Graphics Driver for Better LDPlayer Performance](how-to-update-the-graphics-driver.md).
- Restart your PC, then open LDPlayer and PUBG MOBILE again.
## Overview PUBG MOBILE can show “Your device is not supported at the moment” when the OpenGL version in LDPlayer is too low. The source article gives 4.3 as the threshold. This guide shows how to check your OpenGL version and update the graphics driver.
## Why this works OpenGL is a graphics interface. The version that LDPlayer reports depends on what your graphics driver supports. A newer driver can raise the reported version, which can clear the message. A driver update does not change the game or LDPlayer.
## What to expect After the driver install and restart, open Diagnostic Information again. If the driver supports a newer OpenGL version, the reported version is higher. Then open PUBG MOBILE. The message should not appear.
## Verify PUBG MOBILE opens past the message. If the message still appears, check the OpenGL version again in Diagnostic Information.
## Common mistakes
- Confusing the OpenGL version with the Windows version.
- Checking the version before you restart the PC.
- Using a third-party driver updater instead of the GPU maker’s site.
## When not to rely on a driver update If the OpenGL version stays at or below 4.3 after the latest driver, your PC hardware may be the limit. Plan to test another PC, or to upgrade the graphics hardware, before you spend more time on driver changes.
## Notes and Troubleshooting
- Most PCs can raise the OpenGL version by updating the graphics driver.
- Download drivers only from the GPU maker’s site. Third-party driver tools can install unrelated software.
- If the OpenGL version stays at or below 4.3 after you install the latest driver, your PC hardware may not meet the requirement. The source article says PUBG MOBILE may not run on LDPlayer on that PC without a hardware upgrade.
- If your GPU is an Intel integrated graphics chip, see Fixing the Hardware Requirement Warning on Intel Integrated Graphics.
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